| Standard Policies |
| Payment Policy
Full Payment is required Prior to Instruction - no exceptions . Please make checks out to Virtual Swim, LLC or ask for online payment option. Registration Priority Registration for the next session is open exclusively to current clients for a week BEFORE new clients or returning clients are offered an opportunity to register. Instructor Cancels Lesson If an instructor of Virtual Swim School has to miss a lesson, every effort is made to find a substitute instructor. If a sub is unable to be found, the class will be refunded or creditied, and you will be called and/or emailed to be informed of the cancellation. Make Up Policy for Virtual Swim School Because we provide lesson only on Saturdays and we must reserve pool space and instructors in advance, we are unable to offer make ups or provide credit for missed classes. Please try your best to attend all lessons. Inclement Weather Policy We are unable to hold lessons if there is lightening or thunder within the area of the pool. We must wait a minimum of 20 minutes after the last sound of thunder or flash of lightening before resuming instruction. How will you know if lessons are cancelled due to inclement weather? Virtual Swim will make hour best effort to call all participants if it is known ahead of time that a lesson will be cancelled. Sometimes it is not possible for us to contact everyone prior to a lesson, so if you are questioning whether lessons will be held, please call 908 581-0275. Please imput contact information into our database by clicking here. Make Ups for Classes Missed Due to Inclement Weather If the pool has to be closed and 15 minutes or more of the class has been taught, the class will not be made up. If the pool has to be closed and less than 15 minutes of the class was taught, the class will be made up. Weather make ups will occur on the preceeding Saturday after the current session. These may lessons may not be with the typically assigned instructor. |