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Coach Q
BUSINESS RESUME

Over 20 years of successful global management experience in the
areas of Business Development, Sales, Operations, Product
Management, Project Management, Technical Support and Computer
Operations including work experience in European, Japanese, South
East Asian, Caribbean & Latin American and domestic markets.

Skills include the abilities to quickly learn and adapt to new business
environments, identify business/operational improvement opportunities,
define goals, manage and mobilize diverse teams to goal realization.
Willing to re-locate nationally or internationally.

EXPERIENCE:

LUCENT TECHNOLOGIES - WHIPPANY, NJ
 
Business Development & Strategy,
Director                                                                             2001- Retired
· Directed global strategy development and implementation effort for
$550M wireless professional services division.
· Facilitated division leadership to formulate global strategy and
implement the required changes.
· Migrated business from a "service following product" model to a
"professional service" approach.
· Managed leadership communication venues and communiqués.
· Represented business division in corporate forums and initiatives.

Business Development & Operations Sr. Manager - Caribbean & Latin
America (CALA)           1999 - 2000
· Managed an operations staff of 12 to support the $120M CALA
Technical Support Division, across 15 countries.
· Led a matrix team of line managers to realign functional
responsibilities and balance technical resources to meet new customer
and profitability model.
· Developed analytical tool to identify business/operational strengths
and weakness based upon research and analysis of all roles,
responsibilities and sub organizations within the CALA Technical
Support Organization.
· Spearheaded process improvement by leading the migration from
paper process to web-based communications, including skill
assessment & certification.


LUCENT TECHNOLOGIES - MANILA, PHILIPPINES

Sales / Business Development Director - Philippines                      1996
- 1999
· Sold $23M CDMA Network (Philipino Telephone Company), with an
additional $6M over the next 2 years.
· Earned membership into Lucent Technologies "Achievers Club" for
sales in both 1997 & 1998.  Exceeding country target expectation by
over 10%.
· Awarded the Lucent Technologies "Wireless Excellence Award" in
both 1997 & 1998. Significant as this is a singular annual award.


AT&T NETWORK WIRELESS SYSTEMS - WHIPPANY, NJ   

Executive Assistant to the Vice President of Wireless Marketing              
1995 - 1996
· Led matrix team of line managers to realign functional responsibilities
to meet a new AT&T customer focused organization architecture
structure, 350 marketing staff.
· Managed organization communications through regular
communications venues to facilitate two-way communication within the
management hierarchy regarding the state of transition and realignment.
· Researched, analyzed and documented all functional role and
responsibilities of the entire NWS Marketing and Business functions
within NWS.
· Supported the Marketing Vice President & Directors in all facets of
corporate organization administration and management.

AT&T BELL LABORATORIES - WHIPPANY, NJ

Product Manager - Japan Common Amplifier
(JCA)                                                                                  1992 - 1994
· Increased revenue from $2 million in 1991 to $30 million in 1994,
while increasing profitability through enhanced management of
resources and expenses.
· Decreased time-to-market from phase one (14 months) to phase two
(7 months).  Championed expanded communications through
ground-rules, efficient meetings, consensus meetings and shared
project status.
· Established trusting open relationships with our client and in-country
indigenous staffs, by demonstration of listening skills and cultural
understanding of their needs and concerns.

Development Project Manager (Distinguished Member of Technical
Staff)                                                1991 - 1992
· Managed regulatory compliance implementation required to deploy
Network Wireless Base Station Equipment globally, with primary focus
on the European Community for GSM and the Pacific Rim.
· Investigated regulatory standards, negotiated with compliance
laboratories for assistance and testing, established processes for future
compliance implementation.
· Appointment to Distinguished Member of Technical Staff - AT&T Bell
Laboratories.


AT&T ADVANCED DECISION SUPPORT SYSTEMS (ADSS) -
BERKELEY HEIGHTS, NJ

Director of Operations & Customer Support (District
Manager)                                                                 1988 - 1990
· Directed organization to ensure correct definition, delivery and
maintenance of all ADSS Products and services to customer's complete
satisfaction.
· Built team from inception (employee #8) into a professional staff of
(23).
· Negotiated and received acceptance of configuration, integration
and support services for installation of (2) KORBX Systems and
associated networks in Lufthanza Airline's headquarters in Frankfurt,
Germany.
· Recognized need and developed software support organization of
five professionals with expertise in systems programming, applications
programming and software integration.  Augmenting Bell Lab
development efforts without creation of organizational friction.
· Provided reliable operation of two Bell Laboratory software
development computer labs and the ADSS organizations MIS
environment.
· Orchestrated two computer facility moves, culminating in a wide area
network between three development facilities.  Environment includes: 10
mini-supercomputers with connectivity to IBM 3090s and local area
networks of workstations and minicomputers.

Manager of Operations & Customer
Support                                                                                              1987 -
1988
· Built select team of 14 subject matter experts to staff Technical Sales
& Product Support, Field Service & Maintenance and Computer
Operations.
· Secured acceptance from Delta Airlines' Information Systems,
Communications, Flight Control and Operations management teams
regarding ADSS Support Services.
· Installed (2) KORBX Systems in Delta Airlines with LAN and IBM
mainframe connectivity.
· Installed KORBX System in the Air Force Military Airlift Command with
full acceptance within 30 days of installation.
· Won President's Award' for significant contribution to ADSS.
System Support
Manager                                                                                1986 - 1987
· Stabilized targeted mini-supercomputer as application platform for
ADSS.
· Defined, negotiated and implemented AT&T/OEM agreement.
Included: Computer manufacturing, integration, staging, burn-in and
delivery process. (Alliance Computer Corporation - Acton, Mass.)

Project Manager        AT&T COMPUTER SYSTEMS - NEW VENTURES -
SUNNYVALE.  CALIF           1985-86
· Defined integrated product offerings to meet unique computer and
telephony market needs.
· Integrated multi-vendor system offerings, closed first sale and
provided feasibility business cases for duplication by AT&T distribution
channels.


Branch Computer Specialist  AT&T INFORMATION SYSTEMS - LBS -
SANTA ANA, CALIF.            1985
· Configured "Classroom of the Future" for the Placentia Unified
School District, which spawned an AT&T strategic project for the
education market.
· Received 'Best of the Best' award for Technical Consultation.
·
Computer Operations Manager           CALCOMP - ANAHEIM,
CALIF.             1981 - 1985