Over 20 years of successful global management experience in the areas of Business Development, Sales, Operations, Product Management, Project Management, Technical Support and Computer Operations including work experience in European, Japanese, South East Asian, Caribbean & Latin American and domestic markets.
Skills include the abilities to quickly learn and adapt to new business environments, identify business/operational improvement opportunities, define goals, manage and mobilize diverse teams to goal realization. Willing to re-locate nationally or internationally.
EXPERIENCE:
LUCENT TECHNOLOGIES - WHIPPANY, NJ
Business Development & Strategy, Director 2001- Retired
· Directed global strategy development and implementation effort for $550M wireless professional services division.
· Facilitated division leadership to formulate global strategy and implement the required changes.
· Migrated business from a "service following product" model to a "professional service" approach.
· Managed leadership communication venues and communiqués.
· Represented business division in corporate forums and initiatives.
Business Development & Operations Sr. Manager - Caribbean & Latin America (CALA) 1999 - 2000
· Managed an operations staff of 12 to support the $120M CALA Technical Support Division, across 15 countries.
· Led a matrix team of line managers to realign functional responsibilities and balance technical resources to meet new customer and profitability model.
· Developed analytical tool to identify business/operational strengths and weakness based upon research and analysis of all roles, responsibilities and sub organizations within the CALA Technical Support Organization.
· Spearheaded process improvement by leading the migration from paper process to web-based communications, including skill assessment & certification.
LUCENT TECHNOLOGIES - MANILA, PHILIPPINES
Sales / Business Development Director - Philippines 1996 - 1999
· Sold $23M CDMA Network (Philipino Telephone Company), with an additional $6M over the next 2 years.
· Earned membership into Lucent Technologies "Achievers Club" for sales in both 1997 & 1998. Exceeding country target expectation by over 10%.
· Awarded the Lucent Technologies "Wireless Excellence Award" in both 1997 & 1998. Significant as this is a singular annual award.
AT&T NETWORK WIRELESS SYSTEMS - WHIPPANY, NJ
Executive Assistant to the Vice President of Wireless Marketing 1995 - 1996
· Led matrix team of line managers to realign functional responsibilities to meet a new AT&T customer focused organization architecture structure, 350 marketing staff.
· Managed organization communications through regular communications venues to facilitate two-way communication within the management hierarchy regarding the state of transition and realignment.
· Researched, analyzed and documented all functional role and responsibilities of the entire NWS Marketing and Business functions within NWS.
· Supported the Marketing Vice President & Directors in all facets of corporate organization administration and management.
AT&T BELL LABORATORIES - WHIPPANY, NJ
Product Manager - Japan Common Amplifier (JCA) 1992 - 1994
· Increased revenue from $2 million in 1991 to $30 million in 1994, while increasing profitability through enhanced management of resources and expenses.
· Decreased time-to-market from phase one (14 months) to phase two (7 months). Championed expanded communications through ground-rules, efficient meetings, consensus meetings and shared project status.
· Established trusting open relationships with our client and in-country indigenous staffs, by demonstration of listening skills and cultural understanding of their needs and concerns.
Development Project Manager (Distinguished Member of Technical Staff) 1991 - 1992
· Managed regulatory compliance implementation required to deploy Network Wireless Base Station Equipment globally, with primary focus on the European Community for GSM and the Pacific Rim.
· Investigated regulatory standards, negotiated with compliance laboratories for assistance and testing, established processes for future compliance implementation.
· Appointment to Distinguished Member of Technical Staff - AT&T Bell Laboratories.
AT&T ADVANCED DECISION SUPPORT SYSTEMS (ADSS) - BERKELEY HEIGHTS, NJ
Director of Operations & Customer Support (District Manager) 1988 - 1990
· Directed organization to ensure correct definition, delivery and maintenance of all ADSS Products and services to customer's complete satisfaction.
· Built team from inception (employee #8) into a professional staff of (23).
· Negotiated and received acceptance of configuration, integration and support services for installation of (2) KORBX Systems and associated networks in Lufthanza Airline's headquarters in Frankfurt, Germany.
· Recognized need and developed software support organization of five professionals with expertise in systems programming, applications programming and software integration. Augmenting Bell Lab development efforts without creation of organizational friction.
· Provided reliable operation of two Bell Laboratory software development computer labs and the ADSS organizations MIS environment.
· Orchestrated two computer facility moves, culminating in a wide area network between three development facilities. Environment includes: 10 mini-supercomputers with connectivity to IBM 3090s and local area networks of workstations and minicomputers.
Manager of Operations & Customer Support 1987 - 1988
· Built select team of 14 subject matter experts to staff Technical Sales & Product Support, Field Service & Maintenance and Computer Operations.
· Secured acceptance from Delta Airlines' Information Systems, Communications, Flight Control and Operations management teams regarding ADSS Support Services.
· Installed (2) KORBX Systems in Delta Airlines with LAN and IBM mainframe connectivity.
· Installed KORBX System in the Air Force Military Airlift Command with full acceptance within 30 days of installation.
· Won President's Award' for significant contribution to ADSS.
System Support Manager 1986 - 1987
· Stabilized targeted mini-supercomputer as application platform for ADSS.
· Defined, negotiated and implemented AT&T/OEM agreement. Included: Computer manufacturing, integration, staging, burn-in and delivery process. (Alliance Computer Corporation - Acton, Mass.)
Project Manager AT&T COMPUTER SYSTEMS - NEW VENTURES - SUNNYVALE. CALIF 1985-86
· Defined integrated product offerings to meet unique computer and telephony market needs.
· Integrated multi-vendor system offerings, closed first sale and provided feasibility business cases for duplication by AT&T distribution channels.
Branch Computer Specialist AT&T INFORMATION SYSTEMS - LBS - SANTA ANA, CALIF. 1985
· Configured "Classroom of the Future" for the Placentia Unified School District, which spawned an AT&T strategic project for the education market.
· Received 'Best of the Best' award for Technical Consultation.
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Computer Operations Manager CALCOMP - ANAHEIM, CALIF. 1981 - 1985